Top Picks
Last Updated on May 24, 2023
1. Introduction
At Outlet Store ZM, we are committed to providing our customers with high-quality products and ensuring their satisfaction. This extended Warranty Terms document provides detailed information regarding the warranty coverage offered for products purchased from our online store. By making a purchase on our website, you agree to adhere to the terms and conditions stated in this warranty policy.
2. Warranty Coverage
2.1. Duration
We offer variable warranty periods ranging from 30 Days to 24 months for select products, starting from the date of purchase. The duration of the warranty coverage may vary depending on the product category, product type and/or the brand. Please refer to the specific product page or packaging for accurate warranty information.
2.2. Coverage
Our warranty covers defects in materials and workmanship under normal use during the warranty period. This means that if the product exhibits any manufacturing or material defects that affect its performance, we will repair, replace, or refund the product at our discretion. The coverage extends to parts, components, and labor necessary for the repair or replacement of the product.
3. Warranty Claims
3.1. Initiation
To initiate a warranty claim, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to inform us about your warranty claim. Provide essential details such as the order number, purchase date, and a clear description of the issue you are experiencing with the product.
- Our customer support team will guide you through the claim process and may request additional information or evidence, such as photographs, videos, or written descriptions, to assess the issue accurately.
3.2. Evaluation and Resolution
Once your warranty claim is received, we will proceed as follows:
- We may request that you return the product to us for evaluation or provide proof of the defect, depending on the nature of the issue.
- Upon receipt of the product, we will conduct a thorough assessment to determine if the warranty claim is valid.
- If the claim is approved, we will provide one of the following options based on availability and feasibility:
- Repair: We will repair the product to restore it to proper working condition.
- Replacement: We will replace the product with an identical or similar model, depending on availability.
- Refund: If repair or replacement is not feasible, we will provide a refund for the purchase price of the product.
3.3. Evaluation and Resolution
In cases where the product needs to be returned to us for evaluation or repair, we will provide instructions on how to proceed. Depending on the circumstances, return shipping costs may be covered by either Outlet Store ZM or the customer. We will inform you of the applicable return shipping arrangements and any associated costs.
4. Warranty Exclusions
Please note the following exclusions to our warranty coverage:
- Normal Wear and Tear: The warranty does not cover damages resulting from normal wear and tear, including but not limited to scratches, dents, fading, or natural aging of materials. It applies only to defects in materials and workmanship.
- Misuse or Abuse: The warranty does not cover damages caused by misuse, negligence, accidents, improper installation, unauthorized repairs or modifications, or failure to follow the manufacturer's instructions.
- Third-Party Products: Some products sold on our website may include components or accessories not supplied or manufactured by Outlet Store ZM. In such cases, the warranty provided by the original supplier or manufacturer will apply, and we will assist you in contacting the supplier or manufacturer for warranty claims.
- Consumable Items: Consumable items, such as batteries, ink cartridges, or bulbs etc, are subject to their own specific warranty terms and are not covered under our warranty.
5. Manufacturer's Warranty
Many products sold on our website come with a manufacturer's warranty that extends beyond our own warranty coverage. In such cases, we will provide you with the necessary information and documentation to claim the manufacturer's warranty directly.
5.1. Collaboration with Manufacturers
When a product is covered by a manufacturer's warranty, we will provide you with the necessary information and documentation to claim the warranty directly from the manufacturer. We will work closely with you to ensure a smooth and efficient resolution to your warranty claim.
5.2. Manufacturer's Warranty Terms
Please note that the terms and conditions of the manufacturer's warranty may differ from our own. It is important to review and comply with the specific requirements outlined by the manufacturer. Any claims or disputes related to the manufacturer's warranty should be directed to the manufacturer or their authorized service centers.
6. Limitation of Liability
Our liability under this warranty is limited to the repair, replacement, or refund of the product, as determined by us. We are not liable for any indirect, incidental, or consequential damages arising from the use of the product or any issues related to the warranty.
7. Transferability
Our warranty coverage is generally non-transferable and applies only to the original purchaser of the product. It cannot be transferred or extended to any subsequent owners or users.
8. Amendment and Updates
We reserve the right to modify or update this warranty policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Featured Offers
HanchuESS 9.4kWh Smart Lithium Battery – HOME-ESS-LV-9.4K, 184Ah, 51.2V
K42,999.99
SKU:
HOME-ESS-LV-9.4K
| Dimensions | 15 × 43 × 80 cm |
|---|---|
| Color |
White |
| Condition | |
| Battery Type |
Lithium Ion Phosphate (LiFePO4) |
| Cell Type |
Blade Lithium Phosphate |
| Battery Capacity |
184Ah |
| Nominal Energy |
9.4kWh |
| Voltage |
51.2 Volts |
| Operating Voltage Range |
43.2 – 57.6 Volts |
| Depth of Discharge |
95% DOD |
| Nominal Charge Current |
100A |
| Nominal Discharge Current |
100A |
| Comm. Port(s) Communication Port(s) |
CAN ,RS485 |
| Connectivity |
Bluetooth® 4.2 ,Wi-Fi® |
| Cooling Type |
Natural Convection |
| Charging Temperature |
0~50°C |
| Discharging Temperature |
-20~60°C |
| Operating Humidity |
≤95% |
| Protection Rating |
IP65 |
| Certifications |
63056/CE/RED/UN 38.3 ,IEC 62619/IEC |
| Warranty |
12 Months Warranty |
HP LaserJet MFP M236dw Printer (9YF95A)
Original price was: K7,899.99.K6,599.99Current price is: K6,599.99.
SKU:
9YF95A
| Dimensions | 41.96 × 36.80 × 43.63 cm |
|---|---|
| Functions |
Copy ,Scan |
| Color Output |
Black |
| Print Technology |
Laser |
| Color Scanning |
Yes |
| Scan Resolution |
Up to 600 × 600 dpi |
| Scanner Type |
Flatbed |
| Paper Size |
A4 ,A5 ,A6 ,B5 ,B5 (JIS) |
| Connectivity |
Ethernet ,USB ,Wireless |
| USB Cable |
Included |
| Compatibility |
Android ,iOS ,macOS ,Windows |
| Color |
Black ,White |
| Mobile Printing |
Apple AirPrint™ ,Google Cloud Print™ ,HP Smart App ,Mobile Apps ,Mopria™ Certified ,Wi-Fi® Direct Printing |
| Duty Cycle |
Up to 20,000 Pages |
| Condition | |
| Warranty |
6 Months Warranty |
Marvel’s Spider-Man Standard Edition PlayStation 4® Disc
K1,199.99
SKU:
MSPMSE78-DC
HP Pro Tower 290 G9 Desktop PC – 19.5″ Monitor, Intel® Coreâ„¢ i3 12th Gen, 8GB, 256GB SSD
K16,249.99
SKU:
9M9D7AT#BH5
| Condition | |
|---|---|
| Color |
Black |
| Operating System |
FreeDOS |
| Form Factor |
Microtower |
| Integrated Graphics |
Intel® UHD Graphics 730 |
| Processor |
Intel® Core™ i3-12100 |
| Processor Family |
12th Gen Intel® |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
4 Cores |
| CPU Frequency |
3.30 GHz |
| Max Turbo Frequency |
Up to 4.3 GHz with Intel® Turbo Boost Technology |
| CPU L3 Cache |
12 MB |
| RAM Random Access Memory |
8GB |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 DIMM Slots |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
256 GB |
| Internal Drive Bays |
2 Drive Bays |
| Power |
180 Watts |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
19.5" |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1600 x 900p |
| Latency Monitor latency, also known as input lag, is the delay between the source of the input eg. keyboard, mouse, remote, controller and the display of the image on a monitor or a TV. In other words, it is the time it takes from when a GPU sends a signal to the monitor, for the TV or monitor to display that frame. |
5 Milliseconds |
| Display Type |
LED |
| CPU Threads |
8 Threads |
| TPM Module |
TPM 2.0 |
| Add. Features Additional Features. |
x1 M.2 2230/2280 slot for solid-state drive ,x1 PCIe x16 slot ,x2 PCIe x1 slots ,x1 M.2 2230 slot for WiFi and Bluetooth combo card |
| Warranty |
6 Months Warranty |
HP Color LaserJet Pro MFP 4303dw Printer (5HH65A) – Print, Copy, Scan
Original price was: K16,899.99.K16,299.99Current price is: K16,299.99.
SKU:
5HH65A#B19
| Dimensions | 43.5 × 42.1 × 38.4 cm |
|---|---|
| Color |
Blue |
| Condition | |
| Functions |
Copy ,Scan |
| Print Technology |
Laser |
| Color Output |
Black ,Color |
| Print Speed |
Up to 33 ppm |
| Paper Size |
A4 ,A5 ,A6 ,B5 (JIS) ,Oficio 216 x 340 |
| Display Type |
WLED |
| CPU Frequency |
1200 MHz |
| RAM Random Access Memory |
512MB DRAM ,512MB NAND Flash |
| Compatibility |
Android ,iOS ,Linux ,Chrome OS ,Citrix ,macOS 10.15 Catalina ,macOS 11 Big Sur ,macOS 12 Monterey ,macOS 13 Ventura ,Windows 10 ,Windows 11 |
| Connectivity |
Ethernet ,USB |
| Warranty |
6 Months Warranty |
| No. Of Print Cartridges |
x1 Black ,x1 Cyan ,x1 Magenta ,x1 Yellow |
| Media Types |
Bond ,Colored ,Envelope ,Glossy Paper ,Label ,Plain Paper ,Postcard ,Pre-printed |
| Duty Cycle |
Up to 50,000 Pages |
| Voltage |
220 to 240 Volts |
| Scanner Type |
ADF ,Flatbed |
| Copy Speed |
Up to 33 cpm |
| Scan Resolution |
Up to 1200 x 1200 dpi |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
4.3" |
God of War Ragnarök Standard Edition PlayStation 4® Disc
K1,549.99
SKU:
GWRRNRK76-DC
HP 151A Original LaserJet Toner Cartridge (W1510A) – Black
K4,299.99
SKU:
W1510A
Minecraft Starter Collection PlayStation 4® Disc
Original price was: K1,299.99.K1,049.99Current price is: K1,049.99.
SKU:
MINCVRSE93-DC
| Condition | |
|---|---|
| Genres |
Adventure ,Arcade ,Unique |
| Release Date |
November 1, 2021 |
| Languages |
Bulgarian ,Chinese (Simplified) ,Chinese (Traditional) ,Czech ,Danish ,Dutch ,English ,Finnish ,French ,German ,Greek ,Hungarian ,Italian ,Japanese ,Korean ,Norwegian ,Polish ,Portuguese ,Portuguese – Brazil ,Russian ,Slovenian ,Spanish – Latin ,Spanish Spain ,Swedish ,Turkish ,Ukrainian |
| Publishers |
Mojang |
| Developers |
Mojang |
Elden Ring Standard Edition PlayStation 4® Disc
Original price was: K2,499.99.K1,399.99Current price is: K1,399.99.
SKU:
ELDRNG64SE-DC
