Last Updated on May 16, 2023
1. Introduction
At Outlet Store ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet Store ZM!
Featured Offers
HanchuESS 5.12kWh Smart Lithium Battery – HOME-ESS-LV-5.12K, 100Ah, 51.2V
| Dimensions | 13.85 × 33.8 × 60 cm |
|---|---|
| Color |
White |
| Condition | |
| Battery Type |
Lithium Ion Phosphate (LiFePO4) |
| Cell Type |
Lithium Phosphate |
| Battery Capacity |
100Ah |
| Nominal Energy |
5.12kWh |
| Voltage |
51.2 Volts |
| Operating Voltage Range |
43.2 – 57.6 Volts |
| Depth of Discharge |
95% DOD |
| Nominal Charge Current |
100A |
| Nominal Discharge Current |
100A |
| Comm. Port(s) Communication Port(s) |
CAN ,RS485 |
| Connectivity |
Bluetooth® 4.2 ,Wi-Fi® |
| Cooling Type |
Natural Convection |
| Charging Temperature |
0~50°C |
| Discharging Temperature |
-20~60°C |
| Operating Humidity |
≤95% |
| Protection Rating |
IP54 |
| Certifications |
IEC 62619/IEC ,UN38.3 |
| Warranty |
12 Months Warranty |
Lenovo V15 G4 IRU 15.6″ Full HD Laptop – Intel® Coreâ„¢ i5 13th Gen, 8GB, 512GB SSD
| Condition | |
|---|---|
| Color |
Black |
| Operating System |
FreeDOS |
| Processor |
Intel® Core™ i5-13420H |
| Processor Family |
13th Gen Intel® |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
8 Cores |
| CPU Threads |
12 Threads |
| No. of Efficient-Cores |
4 Cores |
| No. of Performance-Cores |
4 Cores |
| CPU L3 Cache |
12 MB Intel® Smart Cache |
| RAM Random Access Memory |
8GB |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| RAM Type |
LPDDR4 |
| Add. Features Additional Features. |
x1 HDMI ,x1 USB 3.2 Gen 1 ,x1 Thunderbolt 4 ,1 headphone/microphone combo |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
15.6" |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Display Type |
LCD |
| TPM Module |
TPM 2.0 |
| Peak Brightness |
250 Nits |
| Speakers |
Dual Stereo Speakers |
| Microphone |
Dual Array Microphones |
| Integrated Graphics |
Intel® UHD Graphics 770 |
| Connectivity |
Bluetooth® 5.2 ,Intel® Wi-Fi 6E |
| Front Camera |
HD 720p with Privacy Shutter |
| Chipset |
Intel® Integrated SoC |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
| Power |
65W Round Tip (3-pin) |
| Battery Type |
3-cell, 38Wh Li-ion |
| Warranty |
6 Months Warranty |
HP 151A Original LaserJet Toner Cartridge (W1510A) – Black
Marvel’s Spider-Man Standard Edition PlayStation 4® Disc
Lenovo ThinkPad E16 Gen 3 16″ WUXGA IPS Laptop – Intel® Coreâ„¢ Ultra 5 Series 2, 8GB, 512GB SSD
| Dimensions | 24.8 × 35.6 × 1.71 cm |
|---|---|
| Condition | |
| Color |
Black |
| Operating System |
FreeDOS |
| Processor |
Intel® Coreâ„¢ Ultra 5 Series 2 – 225U |
| Processor Family |
Series 1 |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
12 Cores |
| E-core Max Turbo Frequency. Efficient-core Max Turbo Frequency - Maximum E-core turbo frequency derived from Intel® Turbo Boost Technology. |
3.80 GHz |
| No. of Efficient-Cores |
8 Cores |
| No. of Low Power E-Cores Number of Low Power Efficient-Cores |
2 Cores |
| No. of Performance-Cores |
2 Cores |
| CPU Threads |
14 Threads |
| Max Turbo Frequency |
Up to 4.80 GHz with Intel® Turbo Boost Technology |
| CPU L3 Cache |
12 MB Intel® Smart Cache |
| RAM Random Access Memory |
8GB |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
5600 MT/s |
| RAM Type |
DDR5 |
| Connectivity |
Bluetooth® 5.3 ,Intel® Wi-Fi 6E |
| Add. Features Additional Features. |
x2 USB Type-C 20Gbps signaling rate (USB Power Delivery, DisplayPort 1.4, HP Sleep and Charge) ,x2 Thunderbolt 4 with USB Type-C 40Gbps signaling rate (USB Power Delivery, DisplayPort 2.1, HP Sleep and Charge) ,HDMI 2.1 ,1 RJ-45 ,1 headphone/microphone combo |
| Power |
65 W USB Type-Câ„¢ Adapter |
| Battery Type |
Li-Polymer 47Wh Battery |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
16" |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1200p |
| Display Type |
IPS |
| Peak Brightness |
300 Nits |
| Refresh Rate The refresh rate of your display refers to how many times per second the display is able to draw a new image. This is measured in Hertz (Hz). For example, if your display has a refresh rate of 60Hz, it is refreshing the image 60 times per second. |
60Hz |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
| TPM Module |
TPM 2.0 |
| Sound |
Audio by HARMAN ,Dolby Atmos® |
| Speakers |
Dual Stereo Speakers |
| Microphone |
Dual Array Microphones |
| Integrated Graphics |
Intel® Arc™ Graphics |
| Front Camera |
1080P FHD RGB with Dual Microphone and Privacy Shutter |
| Warranty |
12 Months Warranty |
FitKids Original 95534 Black Genuine Leather Boys Ankle Boots
FitKids Original C101 Black Genuine Leather T-Bar Girls Shoes
Minecraft Starter Pack Edition PlayStation 5® Disc
| Condition | |
|---|---|
| Genres |
Adventure ,Arcade ,Unique |
| Release Date |
October 22, 2024 |
| Languages |
Bulgarian ,Chinese (Simplified) ,Chinese (Traditional) ,Czech ,Danish ,Dutch ,English ,Finnish ,French ,German ,Greek ,Hungarian ,Italian ,Japanese ,Korean ,Norwegian ,Polish ,Portuguese ,Portuguese – Brazil ,Russian ,Slovenian ,Spanish – Latin ,Spanish Spain ,Swedish ,Turkish ,Ukrainian |
| Publishers |
Mojang |
| Developers |
Mojang |
