Last Updated on May 16, 2023
1. Introduction
At Outlet Store ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet Store ZM!
Featured Offers
Call of Duty®: Black Ops 7 Standard Edition PlayStation 5® Disc
TP-Link AC1200 Wireless MU-MIMO Gigabit Indoor/Outdoor Access Point
| Dimensions | 4.5 × 21.57 × 3.77 cm |
|---|---|
| Condition | |
| Color |
White |
| Operating System |
Omada |
| No. of LAN Ports |
1 LAN Port |
| Network Interface |
Integrated 10/100/1000 GbE LAN |
| Connectivity |
Wi-Fi® |
| Application Applicable use cases. |
Indoor ,Outdoor |
| Antena Type |
Outdoor, ominidirectional: 2.4GHz: 2x 3 dBi ,Outdoor, ominidirectional: 5GHz: 2x 4dBi |
| Frequency Range |
2.4 GHz ,5 GHz |
| Polarization |
Vertical |
| Supported Standards |
IEEE 802.11a/b/g/n/ac |
| Signal Rate |
802.11a: 6, 9, 12, 18, 24, 36, 48, 54 Mbps ,802.11ac: 5G:6.5 Mbps to 867Mbps(MCS0-MCS9,NSS = 1 to 2 VHT20/40/80) 2.4G:78Mbps to 300Mbps (MCS8-MCS9 VHT20/40, NSS=1 to 3) ,802.11b: 1, 5.5, 11Mbps ,802.11g: 6, 9, 12, 18, 24, 36, 48, 54 Mbps ,802.11n: 6.5 Mbps to 300 Mbps (MCS0-MCS15, VHT 20/40) |
| Wireless Functions |
Airtime Fairness ,Automatic Channel Assignment ,Band Steering ,Beamforming ,Enable/Disable Wireless Radio ,Load Balance ,MU-MIMO ,Multiple SSIDs ,QoS (WMM) ,Rate limiting ,Reboot Schedule ,Transmit Power Control (Adjust Transmit Power on dBm) ,Wireless Schedule ,Wireless Statistics based on SSID/AP/Client |
| No. of SSIDs |
16 |
| Security Protocols |
WEP 128-bit ,WEP 152-bit ,WEP 64-bit ,WPA ,WPA2-Enterprise |
| Wireless Security |
Access Control ,Wireless Mac Address Filtering ,Wireless Isolation Between Clients ,SSID to VLAN Mapping ,Rogue AP Detection ,Captive Portal Authentication ,802.1X Support |
| Power |
10.5 Watts |
| Power Supply |
802.3af/A PoE |
| Transmission Power |
FCC: <23 dBm (2.4 GHz), <22 dBm(5 GHz) ,CE: <20 dBm (2.4 GHz, EIRP), <27 dBm(5 GHz, EIRP) |
| Mounting |
Pole Mounting ,Wall Mounting |
| Mounting Kits |
Included |
| Concurrent Clients |
220+** |
| Storage Temperature |
40℃~70℃ (-40℉~158℉) |
| Storage Humidity |
5%~90% non-condensing |
| Operating Temperature |
0℃~40℃ (32℉~104℉) |
| Operating Humidity |
10%~90% non-condensing |
| Warranty |
12 Months Warranty |
Monkii Leopard Print Textured iPhone Case
TP-Link AC1900 Wireless MU-MIMO Wi-Fi Router (Archer C86)
| Dimensions | 14.4 × 22.9 × 3.7 cm |
|---|---|
| Condition | |
| Color |
White |
| Supported Standards |
IEEE 802.11a/b/g/n/ac |
| Connectivity |
Wi-Fi® 5 |
| Frequency Range |
2.4 GHz ,5 GHz |
| Working Modes |
Access Point Mode ,Router Mode |
| Wireless Security |
SPI Firewall ,IP & MAC Binding ,Application Layer Gateway ,Access Control |
| Guest Network |
1× 2.4 GHz Guest Network ,1× 5 GHz Guest Network |
| Security Protocols |
WPA ,WPA/WPA2-Enterprise encryptions ,WPA2 ,WPA3 |
| No. of LAN Ports |
x4 Gigabit LAN Ports ,x1 Gigabit WAN Port |
| Controls |
Power On/Off Button ,Reset Button ,WPS/Wi-Fi Button |
| Voltage |
12 Volts |
| Protocol |
IPv6 ,IPv4 |
| Wireless Speed |
Up to 1.5 Gbps |
| Add. Features Additional Features. |
TP-Link ID ,DDNS ,Port Forwarding ,Port Triggering ,DMZ ,UPnP ,IGMP Proxy ,IGMP Snooping ,Bridge ,Tag VLAN ,OTA Firmware Upgrade |
| Wireless Functions |
QoS by Device ,Time Controls ,URL Filtering |
| WAN Types |
Static IP ,PPPoE ,PPTP (Dual Access) ,L2TP (Dual Access) ,Dynamic IP |
| Transmission Power |
CE: <20dBm(2.4GHz) <23dBm(5.15GHz~5.25GHz) ,FCC: <30dBm(2.4GHz & 5GHz) |
| Operating Temperature |
0℃~40℃ (32℉~104℉) |
| Storage Temperature |
40℃~70℃ (-40℉~158℉) |
| Operating Humidity |
10%~90% non-condensing |
| Storage Humidity |
5%~90% non-condensing |
| Warranty |
12 Months Warranty |
Marvel’s Spider-Man: Miles Morales Standard Edition PlayStation 4® Disc
EA Sports™ FC 26 Standard Edition PlayStation 5® Disc
| Condition | |
|---|---|
| Genres |
Sport |
| Release Date |
September 26, 2025 |
| Languages |
Arabic ,Chinese (Simplified) ,Chinese (Traditional) ,Czech ,Danish ,Dutch ,English ,French ,German ,Italian ,Japanese ,Korean ,Norwegian ,Polish ,Portuguese ,Portuguese – Brazil ,Russian ,Spanish ,Swedish ,Turkish |
| Publishers |
Electronic Arts Inc |
| Developers |
Bright Future ,EA Vancouver |
