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Last Updated on May 16, 2023
1. Introduction
At Outlet Store ZM, we value our customers' satisfaction and strive to provide exceptional service. We understand that there may be instances where you may have a complaint or concern regarding your shopping experience. This Complaint Policy outlines the guidelines and procedures for addressing and resolving complaints. By shopping on our website, you agree to adhere to the terms and conditions stated in this policy.
2. Lodging a Complaint
If you have a complaint or concern, please follow these steps:
- Contact our customer support team via hello@outlet.co.zm to notify us about your complaint. Provide details about the issue, including relevant order information, the nature of the complaint, and any supporting evidence or documentation.
- Our customer support team will review your complaint and aim to provide a response within 24 - 48 business hours.
- If additional information or clarification is required, we may reach out to you for further details.
- We will thoroughly investigate your complaint and work towards finding a satisfactory resolution.
3. Resolution Process
Once your complaint is received, we will undertake the following steps to resolve the issue:
- Acknowledgment: We will acknowledge receipt of your complaint promptly and provide you with a reference number for future reference.
- Investigation: Our team will investigate the complaint thoroughly, considering all relevant information and any supporting evidence provided.
- Communication: We will maintain regular communication with you throughout the investigation process to keep you updated on the progress of your complaint.
- Resolution: We will strive to reach a fair and reasonable resolution to address your complaint. This may involve offering an explanation, providing a refund or replacement, or taking appropriate corrective action.
4. Escalation
If you are not satisfied with the initial resolution proposed, you may request to escalate your complaint. In such cases, please inform our customer support team, and your complaint will be escalated to a higher level of management or a designated complaints officer. They will conduct a further review of your complaint and propose a resolution within a reasonable timeframe.
5. Feedback and Improvement
We value your feedback and see it as an opportunity to continuously improve our services. After the complaint has been resolved, we may request your feedback on the handling of your complaint to help us enhance our processes and address any areas of concern.
6. Amendment and Updates
We reserve the right to modify or update this complaint policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
We may change this Policy at any time. Please take a look at the date at the top of this page to see when this Policy was last updated. Any changes in this Policy will become effective when we make the revised Policy available on the Service.
Thank you for your feedback and for choosing Outlet Store ZM!
Featured Offers
The Last of Us™ Remastered Standard Edition PlayStation 4® Disc
K849.99
SKU:
TLOUISE39-DC
HP Pro Tower 290 G9 Desktop PC – 19.5″ Monitor, Intel® Coreâ„¢ i3 12th Gen, 8GB, 256GB SSD
K16,249.99
SKU:
9M9D7AT#BH5
| Condition | |
|---|---|
| Color |
Black |
| Operating System |
FreeDOS |
| Form Factor |
Microtower |
| Integrated Graphics |
Intel® UHD Graphics 730 |
| Processor |
Intel® Core™ i3-12100 |
| Processor Family |
12th Gen Intel® |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
4 Cores |
| CPU Frequency |
3.30 GHz |
| Max Turbo Frequency |
Up to 4.3 GHz with Intel® Turbo Boost Technology |
| CPU L3 Cache |
12 MB |
| RAM Random Access Memory |
8GB |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 DIMM Slots |
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
256 GB |
| Internal Drive Bays |
2 Drive Bays |
| Power |
180 Watts |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
19.5" |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1600 x 900p |
| Latency Monitor latency, also known as input lag, is the delay between the source of the input eg. keyboard, mouse, remote, controller and the display of the image on a monitor or a TV. In other words, it is the time it takes from when a GPU sends a signal to the monitor, for the TV or monitor to display that frame. |
5 Milliseconds |
| Display Type |
LED |
| CPU Threads |
8 Threads |
| TPM Module |
TPM 2.0 |
| Add. Features Additional Features. |
x1 PCIe x16 slot ,x2 PCIe x1 slots ,x1 M.2 2230 slot for WiFi and Bluetooth combo card ,x1 M.2 2230/2280 slot for solid-state drive |
| Warranty |
6 Months Warranty |
Elden Ring Nightreign Standard Edition PlayStation 5® Disc
Original price was: K2,199.99.K1,599.99Current price is: K1,599.99.
SKU:
ELDRNTR124-DC
HP 23.8″ All-in-One 24-cr0077d Desktop PC – Intel® Coreâ„¢ i7 13th Gen, 16GB, 512GB SSD
K27,999.99
SKU:
9S4Q2PA
| SSD Storage Solid-state drive (SSD) capacity is the maximum amount of data that can be stored on a solid-state drive. |
512 GB |
|---|---|
| Integrated Graphics |
Intel® Iris® Xᵉ Graphics |
| RAM Random Access Memory |
16GB |
| Color |
White |
| Condition | |
| Operating System |
Windows 11 Home |
| Form Factor |
All-In-One |
| Screen Size The size of a screen is usually described by the length of its diagonal, which is the distance between opposite corners, usually measured in inches. |
23.8" |
| Display Type |
LED |
| Peak Brightness |
250 Nits |
| Screen Resolution Display resolution or screen resolution expresses how many pixels are present in a display or entire screen. A given display will have a maximum resolution that depends on its physical ability to focus light. For example, a 15-inch 640x480 monitor or screen will display approximately 50 dots per inch. |
1920 x 1080p |
| Processor |
Intel® Core™ i7-1335U |
| Processor Family |
13th Gen Intel® |
| CPU Frequency |
3.7 GHz |
| CPU Threads |
12 Threads |
| CPU Cores A core, or CPU core, is the \"brain\" of a CPU. It receives instructions, and performs calculations, or operations, to satisfy those instructions. A CPU can have multiple cores. A processor with two cores is called a dual-core processor; with four cores, a quad-core; six cores, hexa-core; eight cores, octa-core. |
10 Cores |
| Chipset |
Intel® Integrated SoC |
| Max Turbo Frequency |
Up to 5.0 GHz with Intel® Turbo Boost Technology |
| CPU L3 Cache |
12 MB Intel® Smart Cache |
| RAM Type |
DDR4 |
| RAM Frequency RAM speed is measured in Megahertz (MHz), millions of cycles per second so that it can be compared to your processor\'s clock speed. Frequencies of RAM typically range from 800MHz in older DDR2 modules up to 5200MHz in DDR5. Current gen DDR4 modules usually run at 3200MHz. |
3200 MHz |
| Memory Slots |
2 SODIMM Slots |
| Inc. Accessories |
Wireless Keyboard ,Wireless Optical Mouse ,Power Cord |
| Add. Features Additional Features. |
x1 HDMI 1.4b ,x1 RJ-45 ,x1 Power Connector ,x2 USB 2.0 ,x2 USB 3.2 Gen 1 ,x1 3-in-1 SD Card Reader ,1 headphone/microphone combo |
| TPM Module |
TPM 2.0 |
| Warranty |
6 Months Warranty |
| Connectivity |
Ethernet ,Bluetooth® 5.3 ,Wi-Fi® |
Logitech H340 USB Digital Audio Computer Headset
K1,099.99
SKU:
H340
| Condition | |
|---|---|
| Color |
Black |
| Form Factor |
Over Ear |
| Cable Length |
1.8 Meters |
| Microphone |
Bi-Directional |
| Connectivity |
USB |
| Compatibility |
macOS ,Windows ,Chrome OS |
| Input Impedance |
22 Ohms |
| Mic Sensitivity |
-42 dBV/Pa +/- 3 dB |
| Headphone Sensitivity |
115 dB +/-3 dB |
| Mic Frequency Response |
100 Hz – 16 KHz |
| Headphone Frequency Response |
20 Hz – 20 kHz |
| Warranty |
Returns Accepted |
TP-Link AC1200 Wireless MU-MIMO Gigabit Indoor/Outdoor Access Point
K3,899.99
SKU:
EAP225-Outdoor
| Dimensions | 4.5 × 21.57 × 3.77 cm |
|---|---|
| Condition | |
| Color |
White |
| Operating System |
Omada |
| No. of LAN Ports |
1 LAN Port |
| Network Interface |
Integrated 10/100/1000 GbE LAN |
| Connectivity |
Wi-Fi® |
| Application Applicable use cases. |
Indoor ,Outdoor |
| Antena Type |
Outdoor, ominidirectional: 2.4GHz: 2x 3 dBi ,Outdoor, ominidirectional: 5GHz: 2x 4dBi |
| Frequency Range |
2.4 GHz ,5 GHz |
| Polarization |
Vertical |
| Supported Standards |
IEEE 802.11a/b/g/n/ac |
| Signal Rate |
802.11a: 6, 9, 12, 18, 24, 36, 48, 54 Mbps ,802.11ac: 5G:6.5 Mbps to 867Mbps(MCS0-MCS9,NSS = 1 to 2 VHT20/40/80) 2.4G:78Mbps to 300Mbps (MCS8-MCS9 VHT20/40, NSS=1 to 3) ,802.11b: 1, 5.5, 11Mbps ,802.11g: 6, 9, 12, 18, 24, 36, 48, 54 Mbps ,802.11n: 6.5 Mbps to 300 Mbps (MCS0-MCS15, VHT 20/40) |
| Wireless Functions |
Airtime Fairness ,Automatic Channel Assignment ,Band Steering ,Beamforming ,Enable/Disable Wireless Radio ,Load Balance ,MU-MIMO ,Multiple SSIDs ,QoS (WMM) ,Rate limiting ,Reboot Schedule ,Transmit Power Control (Adjust Transmit Power on dBm) ,Wireless Schedule ,Wireless Statistics based on SSID/AP/Client |
| No. of SSIDs |
16 |
| Security Protocols |
WEP 128-bit ,WEP 152-bit ,WEP 64-bit ,WPA ,WPA2-Enterprise |
| Wireless Security |
Access Control ,Wireless Mac Address Filtering ,Wireless Isolation Between Clients ,SSID to VLAN Mapping ,Rogue AP Detection ,Captive Portal Authentication ,802.1X Support |
| Power |
10.5 Watts |
| Power Supply |
802.3af/A PoE |
| Transmission Power |
FCC: <23 dBm (2.4 GHz), <22 dBm(5 GHz) ,CE: <20 dBm (2.4 GHz, EIRP), <27 dBm(5 GHz, EIRP) |
| Mounting |
Pole Mounting ,Wall Mounting |
| Mounting Kits |
Included |
| Concurrent Clients |
220+** |
| Storage Temperature |
40℃~70℃ (-40℉~158℉) |
| Storage Humidity |
5%~90% non-condensing |
| Operating Temperature |
0℃~40℃ (32℉~104℉) |
| Operating Humidity |
10%~90% non-condensing |
| Warranty |
12 Months Warranty |
Toshiba Canvio Basics 2 TB Portable External Hard Disk Drive – USB 3.2 Gen 1 (HDTP320EK3AA)
K2,699.99
SKU:
HDTP320EK3AA
| Dimensions | 3.8 × 11.1 × 14.1 cm |
|---|---|
| Color |
Black |
| Condition | |
| Application Applicable use cases. |
External |
| HDD Capacity Hard Disk Drive (HDD) capacity is the maximum amount of data that can be stored on a Hard Disk Drive. |
2 TB |
| Power |
900mA |
| Power Supply |
USB Bus Power |
| USB Standard |
USB 3.2 Gen 1 |
| Form Factor |
2.5" |
| USB Type |
Type A to Micro-B |
| USB Cable |
Included |
| Transfer Rates |
~ 5.0 Gbit/s |
| File System |
NTFS (MS Windows) Requires reformatting for Mac OS |
| Configuration |
Plug n' Play |
| Compatibility |
Gaming Consoles ,Linux ,macOS ,Windows |
| Warranty |
Returns Accepted |
FitKids Original HY617-7 Genuine Leather Girls Shoes
K799.99
Select options
This product has multiple variants. The options may be chosen on the product page
SKU:
HY617-7
EA Sports™ FC 25 Standard Edition PlayStation 5® Disc
Original price was: K2,499.99.K1,999.99Current price is: K1,999.99.
SKU:
EASFC2504-DC
